Contact
Talk to us
A person reads every message. There is no ticket queue and no chatbot, which means a reply can take a day or two but it will be an answer.
Product support
Something not working, or a question about what OwnMind does? Write to support@sriprayagclasses.in and describe what you were trying to do and what happened instead. If it involved a code, include roughly when you asked for it, not the code itself.
Sign in problems are usually worth checking against the FAQ first, which covers the common cases including codes that do not arrive.
Privacy requests
To ask what we hold about you, to correct it, or to have it deleted, write to privacy@sriprayagclasses.in with the word Privacy request in the subject. We respond within 7 days.
To delete an account and everything in it right now, the data deletion page does it immediately, without waiting for us.
Read the Privacy Policy for what is collected and the Cookie Policy for every key we use.
Complaints to the grievance officer
If you believe we have mishandled your data, you may complain to our Grievance Officer:
This role exists because section 35 of the DPDP Act requires a named person to receive complaints, not a shared inbox. Every complaint reaches that person.
How fast we reply
- Privacy requests and complaints: acknowledged within 7 days, resolved within 30 days. The Act requires this and we publish it so it can be held to.
- Breach notification: to the Data Protection Board and affected people, without undue delay.
- Everything else: usually a couple of days.
If a request is not resolved to your satisfaction within 30 days, you may complain to the Data Protection Board of India.